OWNU SUPPORT CENTER
FAQ
-
Orders & Payments
- How can I order your products?
- What methods of payment do you accept?
- Why won't my payment go through?
- Where is my order confirmation email?
- Can I change or cancel my order?
-
Shipping
- Where do you ship from and to?
- How much does shipping cost and how long is it?
- Are there any other costs associated with my order delivery?
- What can I do if I enter the wrong delivery address?
- Where is my order? Has it been dispatched?
- My order tracking is not updating
-
Refunds & Returns
- Can I exchange / return my physical order?
- What can I do if I make a duplicate order?
- I've received a faulty product, can you help?
-
App - Subscriptions & Payments
- How can I cancel my subscription?
- How can I purchase a subscription?
- Do you have any student discounts at OWNU?
- Does my subscription auto-renew?
- Is there a free trial period?
- Can I change my payment card details?
-
App - Technical Support
- How can I reset my password?
- Have I lost my progress?
- What can I do if the app is not working?
- How do I report a potential bug?
- Is OWNU available in my country?
- Can I access OWNU on my Apple Watch?
-
App - Workouts & Meal Plans
- How many workouts & meals can I access on the app?
- How does the fitness part of the app work?
- How do the meal plans work?
- Are the workouts and meals suitable for me?
- What equipment is required for the workouts?
- How can I switch workout guides?
Still have questions?
We're happy to help with whatever questions you have! You can submit customer support ticket here.