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  1. OWNU
  2. FAQ

FAQ

Orders & Payments

  • How can I order your products?
  • What methods of payment do you accept?
  • Why won't my payment go through?
  • Where is my order confirmation email?
  • Can I change or cancel my order?

Shipping

  • Where do you ship from and to?
  • How much does shipping cost and how long is it?
  • Are there any other costs associated with my order delivery?
  • What can I do if I enter the wrong delivery address?
  • Where is my order? Has it been dispatched?
  • My order tracking is not updating
See all 9 articles

Refunds & Returns

  • Can I exchange / return my physical order?
  • What can I do if I make a duplicate order?
  • I've received a faulty product, can you help?

App - Subscriptions & Payments

  • How can I purchase a subscription?
  • Does my subscription auto-renew?
  • Is there a free trial period?
  • Can I change my payment card details?
  • Do you offer refunds?
  • How can I cancel my subscription?
See all 9 articles

App - Technical Support

  • How can I reset my password?
  • Have I lost my progress?
  • What can I do if the app is not working?
  • How do I report a potential bug?
  • Is OWNU available in my country?
  • Can I access OWNU on my Apple Watch?
See all 7 articles

App - Workouts & Meal Plans

  • How many workouts & meals can I access on the app?
  • How does the fitness part of the app work?
  • How do the meal plans work?
  • Are the workouts and meals suitable for me?
  • What equipment is required for the workouts?
  • How can I switch workout guides?
See all 8 articles