Shipping & Order Support

Refunds & Returns

• I've received a faulty product, can you help?
• What can I do if I make a duplicate order?
• Can I exchange / return my physical order?

Shipping

• Shipping Information
• My order was dispatched but has not arrived
• Why is my order taking longer than specified?
• My order tracking is not updating
• Where is my order? Has it been dispatched?
• What can I do if I enter the wrong delivery address?

See all 9 articles

Orders & Payments

• How does the referring scheme work?
• Can I change or cancel my order?
• Where is my order confirmation email?
• Why won't my payment go through?
• What methods of payment do you accept?
• How can I order your products?